Listening and Trust

 

"Listening is not an activity you can delegate--no matter who you are." Feargal Quinn

I was going through some of my book notes and thought I would share with you some points from  The Speed of Trust and from other recent readings about Listening and Trust.  Both listening and trust are two critical components of developing quality relationships.

• Listen First means to listen with more than your ears; you must also listen with your eyes and your heart. This has become more of a challenge as we communicate less face to face.

• Take the time to listen for what matters most to people.

• When listening to your co-workers, listen for what engages their interests and creativity.

• People will not ask or take advice until they feel understood.

• Research shows that our feelings and attitudes in face-to-face communication are based on:
• 7% of what people say
• 38% on how they say it
• 55% body language

• Check out Randy Conley's blog for 4 ways to build trust through better listening. http://leadingwithtrust.com/2012/11/11/four-ways-to-build-trust-through-better-listening/

• Leaders: Ask yourself are you letting the "few" define the "many?"

          Think about designing your rules for the 90% you can trust vs the 10% you can not.

• Nothing motivates or inspires people like having trust extended to them.

          When it is, people don't need to be managed or supervised; they manage themselves.

• Leaders are not good because they are right, they are good because they are willing to learn and trust.

• Extending trust empowers people.

• Leaders: Practice leading with questions and not answers.  Use questions to gain understanding. Do not use questions to place blame.